First, log in to portal.mebebot.com utilizing single sign in with either Slack or Microsoft Teams.
To start, navigate to the Placeholders tab. Placeholders are like a "Mad Lib" (i.e. plugging in a keyword or phrase to a sentence) that can be updated very easily if changes occur. On the Placeholders page, you can view and edit all Placeholders in the country or countries that you have been given Permission to edit. This is what we call Edit Focus! To get out of Focus and view ALL available Placeholders, just toggle OFF the Edit Focus at the top of the screen.
**REMEMBER, you will only need to add any COUNTRY SPECIFIC Placeholders for information specific to your country, all Global Placeholders will be covered in the Global Section. For example, Company Name will only be needed under Global whereas many Benefits Placeholders will be country specific because they change depending on your location.
On the Placeholders page, you can view all of the Placeholders available or search for a specific Placeholder that pertains to your specific country by using a Keyword, Category or an available Tag (for instance, Open Enrollment) in the Search bar at the top of the screen.
By clicking on the Placeholders Preview Icon: You can view a brief Description of the Placeholder, view the current Placeholder content for each country and view the Questions that are currently utilizing the Placeholder.
You can then click on the Edit Icon on the lower left corner of the Placeholder to Enable/Disable, add a new Placeholder or edit the current Placeholder content as well as Schedule a Placeholder to update at a future date and time. When are done updating a Placeholder, click SAVE.
A link can easily be added as a Placeholder by adding the desired content to the Placeholder, highlighting the text and selecting the hyperlink icon in the Toolbar:
Once you have Enabled and updated all applicable Placeholders, navigate to the Questions Tab.
On the Questions page, you can view all Questions in the country or countries that you have been given Permission to edit. Similar to Placeholders, you will automatically be logged in to Edit Focus! To get out of Focus and view ALL available Questions, just toggle OFF the Edit Focus at the top of the screen.
On this page, you can view all of the Questions available or search for a specific Question that pertains to your specific country by using a Keyword, Category or an available Tag (for instance, Medical Plan) in the Search bar at the top of the screen.
**REMEMBER, you will again only need to add any COUNTRY SPECIFIC Questions, all Global Questions will be covered in the Global Section. For example, Medical Plan Overview will likely be dependent on the location whereas Company Goals is a Global Question.
By clicking on the Questions Preview Icon: You can view a brief Description of the Question as well as examples of employee questions the Answer should address, view the Answers that are Enabled each country and view the the Related Topics that will appear when an employee receives this Answer from MeBeBot.
On the Questions Edit Page (shown below): You can Enable a country specific Question, see a brief Description of the Question, Edit the Current Answer and Schedule an Answer for the future. When updating an Answer, if you make a mistake, just click on 'Reset to default' which can be found by clicking the Tool icon. This will reset the Answer to MeBeBot's default Answer!
If you are updating a country specific Answer and want to add a Placeholder, simply type the "@" symbol and start typing the name of the Placeholder (for instance, @EmployeeBenefitsGuideLink) and your Enabled Placeholder will populate inside the Answer.
To Schedule an Answer to Publish at a future date, click the “Add” button, update the Answer as desired, select a Date and Time for the Answer to Publish. Be sure to click SAVE after you have made your changes!
Once you have Enabled and updated all applicable Questions for your specific country you are ready to start Testing MeBeBot!