Bot Reactions are the messages employees see while engaging with MeBeBot. They give you a simple way to add personality and brand voice, so MeBeBot sounds like your company and not a generic assistant.


You can set Bot Reactions globally or tailor them for specific countries, so the experience feels local when it needs to.

Here is what Bot Reactions let you do:


✅ Add your company's personality and brand voice to how MeBeBot greets and responds to employees 

✅ Customize reactions globally, or tailor them for specific countries 

✅ Personalize the Welcome Message, Instructions, Feedback responses, and Fallback Answer 

✅ Use Placeholders (like Company Name) so responses stay consistent and on brand 

✅ Point employees to the right contact or escalation path when an answer is not helpful



How to Use

Step 1: Open Bot Reactions

  1. Go to Settings and select Bot Reactions.
  2. You will see the full list of reactions you can customize.
  3. Select View next to any reaction to edit it, one at a time.
  4. Before you change anything, hover over the "i" icon on a reaction to see its current default message.





Step 2: Customize your Bot Reactions


Welcome Message (Global only)


Note: This bot reaction can only be edited if you are in the Global Focus View (select in top right hand corner of the portal).


This is the greeting employees see first. The default reads: "Hi, I'm MeBeBot, your Intelligent Assistant."

Select Add to personalize it, for example by including your company's name so the welcome feels like it is coming from you. You can also pull in any Global Placeholder, such as Company Name, so the message stays accurate everywhere it appears.


Instructions (Global and by country)

Once an employee selects their location, they receive Instructions. Hover over the "i" icon to preview the default message.

You can update Instructions to fit your MeBeBot instance, and you can set different Instructions for each country. Select Add to create your own.


Feedback Responses (Global and by country)

When an employee rates an answer as Helpful or Not Helpful, MeBeBot responds. You can customize that response globally or by country.

For example, when someone marks an answer Not Helpful, you can reply with contact information so they know how to escalate their question to the right team. Use the Placeholders already set up in your Portal to keep that contact info consistent.


Fallback Answer (Global)

When there is no enabled answer for an employee's question, they receive the Fallback Answer. The default reads: "I am sorry I am still learning! Please rephrase your question using a complete sentence and try again!"

You can customize this too, for example to share contact information or to point employees toward relevant updates that are coming soon.


? Tip: Small touches like a branded Welcome Message and a helpful Fallback Answer go a long way toward employee adoption. It is worth revisiting these whenever your contact info or escalation paths change.