On the Questions tab under Global you can now see every Question in the MeBeBot Portal. You still have the ability to search by scrolling through all Questions, using a Keyword search or by filtering by specific Category or Tag.
By clicking on the Edit Icon on the lower right hand corner of a Question, you can view a brief description of the Question, the Category, any applicable Tags as well as any Related Topics that will appear when an employee receives when they receive the provided Answer.
Global Placeholders and Answers are applicable for all employees - no matter where they are geographically located. For instance, the Company Goals and Objectives - these are more often than not globally set Goals that are applicable for all employees. If there is a country specific Answer Enabled, you will see the Answer that any employee in that location will receive. On this page, you can see not only the Global Answer for the Question but also the Answer that will be received by any employee based on their location.
If there is not a country specific Answer Enabled, you will see that the Global Answer will be received by employees in that location.
By clicking on the Edit Icon on the lower right hand corner of the Global or country specific Answer, you can Enable/Disable, view a brief Description of the Question as well as examples of employee questions that the Question has already been trained to answer and Schedule an Answer to update at a future date and time. All Questions have a Default Answer already populated. Review the Default Answer and make any necessary updates needed to better answer your employee’s related questions. When making changes to an Answer, any of your already Enabled Placeholders can be added by typing the “@” icon.
Once your Answer is Enabled and updated, click Save.