Specific Permissions have been created to allow Portal Users to have access to edit specific Locations, Categories and MeBeBot Features.
We recommend limiting the number of users in MeBeBot to no more than seven.
Here are the definitions for each Portal User Permission Type:
Super Admin:
Are the key operator that drives the success of MeBebot in your organization. They have the ability to add and remove users, set portal user permissions, and have editing ability in all countries and categories. Super admins also have the ability to review employee feedback, send push/pulse messages, and review and maintain the user metrics in the data dashboard. Super admins are typically HR operations and system thinkers. They can lead without authority and drive cross-functional key stakeholders to maintain and update the content.
Note: We recommend limiting the number of super admins to a minimum of 1-2.
Other Roles & Permissions
IT Admin(s) will be in charge of assigning IT User(s) to update the IT Placeholders and Answers and will have access to the IT Admin Tab in the Portal and should have Teams or Slack Admin access.
Push Message Editor: This allows access to edit, schedule and send Push Messages.
Poll/ Push Survey Editor: This allows access to edit, schedule and send Polls/ Push Surveys.
Feedback Manager: This allows Portal Users to view and update the Feedback Tab
All Categories: Access to edit all Placeholders and Questions in all Categories included in the Customer Portal.
Specific Categories: Access to edit only Placeholders and Questions that are selected in the Permissions (Benefits, Payroll, IT, etc)
Specific Countries: Access to edit only Placeholders and Questions that are selected in the Permissions (US Only, Canada Only, etc.).
Other Permissions:
We recommend using these following permissions only if needed. Typically, the Super Admin performs these tasks and these duties are not needed to isolate to unique individuals.
Portal User: This is the most basic of Permission and gives a Portal User access to log into the MeBeBot Portal and view Placeholders and Questions. All Portal Users need additional Permissions for Categories and Countries Permissions so that they can edit All or Specific Countries and Categories included in the Customer Portal.
User Manager: This Permission can give a Portal User access to Add/Disable/Edit other Portal Users Permissions