Q: What quick steps should a single employee try before I escalate?
If only one person is affected:
Have them close and reopen Slack or Microsoft Teams.
Have them restart their computer and try MeBeBot again.
Ask them to type “hi” to MeBeBot and restart the conversation from the beginning.
If the issue persists after these steps, you can gather details and submit a help desk ticket to MeBeBot.
Slack Troubleshooting
Q: An employee says they cannot see MeBeBot at all in Slack. What should I tell them to do?
Search for MeBeBot in Slack
Use the Slack search bar at the top.
Type “MeBeBot” and check:
Direct messages
The Apps section
Confirm the app is added
If MeBeBot does not appear:
Go to Apps in Slack.
Search for “MeBeBot” under Apps and add it.
Open the MeBeBot app and send a simple message like “Hi” or ask a basic question.
Explain starring MeBeBot
If MeBeBot is not starred, it can drop out of view as other channels and DMs move up.
Ask them to:
Right-click the MeBeBot app or DM.
Select “Star channel” or “Add to starred”.
This keeps MeBeBot visible at the top under Starred so it does not appear to “disappear.”
Q: MeBeBot appears in Slack, but it is not responding. What should I try?
Have the employee follow these steps:
Send a simple message
Ask them to send “Hi” or a short question such as “What is our PTO policy?”
Restart Slack
Fully close the Slack app, not just minimize it.
Reopen Slack and try talking to MeBeBot again.
Restart the computer
If MeBeBot still does not respond, have them restart their computer and test again.
If it is still not working
Ask whether only this employee is impacted or multiple people.
Capture screenshots and note the date and time of the issue occurring.
Open a MeBeBot help desk ticket with the collected information.
Microsoft Teams Troubleshooting
Q: An employee says they cannot see MeBeBot in Microsoft Teams. What should I check?
Confirm MeBeBot is pinned or visible
Ask: “Is MeBeBot pinned at the top of your chat list?”
If not:
Find the MeBeBot app or chat.
Right-click on it.
Select Pin.
This keeps MeBeBot at the top for quick access.
Check if the app is installed
If they still cannot find it:
Go to the Apps section in Teams.
Search for “MeBeBot”.
Install or open the app if it is available.
Verify IT provisioning and global pinning policy (for new hires or first-time users)
Confirm with IT that:
The employee is correctly provisioned for MeBeBot.
The global pinning policy in Teams includes MeBeBot for their user group, especially for new hires.
Q: MeBeBot appears in Teams but is not responding. What should I do?
Have the employee:
Try a simple message
Send “Hi” or a short question such as “What are our holidays?” to MeBeBot.
Restart Microsoft Teams
Fully quit Teams (do not just close the window).
Reopen Teams and try again.
Restart the computer
If restarting Teams does not help, have them restart their computer and test MeBeBot once more.
If it is still not working
Confirm if this is limited to one user or if others are experiencing the same issue.
Capture screenshots and note the date and time of the issue occurring.
Open a MeBeBot help desk ticket with the collected information.
When To Open a MeBeBot Help Desk Ticket
Q: When should I escalate to MeBeBot Support?
Open a MeBeBot help desk ticket only after:
The employee has tried the basic steps for Slack or Teams.
They have restarted the app and their computer.
You have checked whether the issue is affecting one person or more.
You have checked provisioning or pinning policies with IT if relevant.
Use the “?” icon in the bottom right corner of the MeBeBot customer portal to open a ticket.
Q: What information should I gather before submitting a help desk ticket?
Collect the following so MeBeBot can diagnose and resolve the issue faster:
Impact scope
Is it affecting:
One user
A specific team or location
The whole company
Basic details
Platform: Microsoft Teams or Slack
Operating system: Windows, Mac, or other
If applicable: Whether the user is a new hire, and their start date
Troubleshooting already tried
Confirm the employee has:
Searched for and reopened MeBeBot
Starred MeBeBot in Slack or pinned MeBeBot in Teams
Closed and reopened Slack or Teams
Restarted their computer
Provisioning and policies
Confirm with IT that:
The user is correctly provisioned for MeBeBot
In Teams, the global pinning policy for MeBeBot is active for their group
Screenshots and examples
Screenshots of what the employee sees in Slack or Teams
Any error messages
The date and time when the issue occurred
The employees email and country location
Attach this information to your ticket so MeBeBot Support can investigate quickly